One platform for
service management
Self-service, a service desk and the automation between them, built on one live model of your organization.
Every capability, one platform
Each works on its own, and all of them share one live model of your organization.
Employee Self-Service
- Ask anywhere
- Answered from what you know
- Acted on within policy
- Routed with context
Humza T., IdentityAutomated Triage
- Routed on arrival
- Enriched before it's opened
- Clustered by cause
- Explained in the audit trail
Service Desk
- Every ticket type, one place
- Moves forward on its own
- SLAs that fit each queue
- Searchable history
Workflow Automation
- Spotted or inferred
- Or just described
- Checked before it runs
- Versioned and adaptive
Analytics
- Ask instead of building
- Standing panels
- Root causes surfaced
- One source of truth
What it's built on
The parts underneath every capability,
so each one knows who is asking and what they are allowed to do.
Axiom™
One live model of your people, devices, apps and how they connect. Every answer, route and approval reads from it.
PeopleWho works here, their team and who they report to
DevicesEvery laptop and phone, and whether it is compliant
AppsWhat is installed, and who actually uses it
AccessWho can reach what, across every system
Policies & Approvals
Policies your team writes once, enforced on every request.
Integrations
Works with the tools already in your stack.
What changes when it runs
Fewer requests reach the queue, the ones that do arrive ready to work, and the work your team keeps repeating stops coming back.
50%+of requests resolved by AI agents
47%lower MTTR in eight weeks
1.4sto gather a ticket's context, before anyone opens it
100%of routed tickets arrive with context